What do you recommend to pack?
It depends on the season in which you visit us, but in general we recommend you to bring beachwear and accessories such as:
- Water shoes
- Trekking shoes
- A light cap or hat
- Sunglasses
- Snorkel mask
- Biodegradable sunscreen
- Biodegradable mosquito repellent
- Power adapter (220 to 110 volts)
Plus, we recommend you pack smart casual clothes for à la carte restaurants and a light jacket. See some packing tips here.
Can I pack something extra to help local comunities?
Yes! Thanks to the Pack for a purpose program together with the Sandos Foundation, our guests are able to bring with them some needed items which will be donated to local kids and their families to help them improve their life conditions.
How is the weather at the destination usually?
Fortunately, in the region, we have a warm and sunny climate most of the year, perfect for having fun on the beach. Find here all the details about the weather during the year and the perfect time to visit.
What is the hotel beach like?
The resort is located on one of the best fine sand beaches in the destination.
Are there mosquitoes, and how does the hotel deal with them?
We are in an area of great vegetation and fauna, so it is common to have mosquitoes. The hotel fumigates every day with environmentally friendly products in order to keep them as far away as possible from our guests.
At what age is considered an adult?
In Mexico, the age of majority begins at 18 years of age.
What currency should I travel with?
The stores accept Mexican pesos (MXN) and mostly US dollars (USD). Also, in some cases, they can accept euros (EUR).
Can I pay with a debit or credit card?
Yes, we accept most major credit and debit cards.
Are there ATMs in Playa del Carmen?
Yes, you can find ATMs in the city center, both in US dollars (USD) and in Mexican pesos (MXN).
Is it safe to exchange money at the exchange houses?
Yes it is safe. We recommend you attend well-established exchange houses and check other users' opinions on social networks or the internet about the place.
What are cenotes?
Cenotes are natural wonders made up of bodies of water formed below the rocky surface, very common in the Riviera Maya. Find here the most beautiful ones to complement your visit to the area.
What are the best archaeological sites to visit?
The Yucatan Peninsula, and in general all of Mexico, has a large number of archaeological sites of different cultures and historical periods. Here we give you a brief guide to deciding which ones are the best to complement your visit.
How do I get to Cozumel?
To get to the island of Cozumel, you need to go to the center of Playa del Carmen, from where the ferry departs. It will take you about 45 to get to the island.
Are there parking lots in Playa del Carmen?
Yes, the city has very accessible parking lots and has prepaid parking meters installed in all the central streets.
Is it advisable to go diving in the area?
Diving in the Riviera Maya is one of the most fun and requested activities by lovers of this sport, since not only can you dive in the open sea, but it is also possible to practice underground diving. Learn more about this activity and how to practice it here.
Will my phone work while I'm in Mexico?
In Mexico, practically all telephone networks work; however, we recommend that you verify the service and charges with your provider before traveling.
To go shopping, is it necessary to go to Cancun?
No, in Playa del Carmen, you can find a wide variety of shops, shopping centers, and even artisan boutiques unique to the destination.
Do I need to speak Spanish?
Although coming to Mexico can be a great opportunity to practice Spanish, you don't need to speak it as most of our collaborators speak English very well
