How can I confirm my reservation if I have not made it with Sandos?
Contact the travel agency or the channel through which you booked to confirm.
Does the reservation include taxes?
Yes, all taxes are included at the time of booking, except for the Municipality of Benito Juarez's Environmental Sanitation Tax which must be paid upon arrival at the hotel. The tax is a total of $31.12 Mexican Pesos per room per night. However, if the municipality decides to modify this policy, the amount may vary at the time of your arrival.
Is there any credit card holds during registrations?
Yes, during the time of registration, all reservations will be asked for a credit card to make a hold for the amount of 5,000 MXN. This is to accommodate any possible incidents. During the guest's check-out, the amount held will be released by the reception.
How can I cancel a reservation?
You can cancel a reservation through our call center.
How can I add another person to my reservation?
Contact our call center or your travel agency.
What is the check-in time?
Check-in is at 3 pm. However, you can arrive at the hotel earlier and wait for your room to be ready.
What is the checkout time?
You must be out of the room at 12 pm. Late checkouts are subject to availability.
Are there discounts for seniors?
At this time we offer a discount for travelers over 55 years old.
Are the hotel and rooms adapted for people with disabilities?
Yes, the hotel is accessible to people with disabilities. Please indicate that you are accompanied by people with disabilities when making your reservation.
Are there bathrooms with a spacious shower?
Yes, each room is equipped with a spacious shower.
I am a frequent customer, can I have a discount?
Of course, once you have completed your registration in our Sandos4U loyalty program, you will be able to exchange your points for rewards and discounts on your next bookings.
If I need to leave comments about my experience at the hotel, who can I contact?
At Sandos, we will always be very grateful for your opinions and feedback as they allow us to grow and provide you with a better experience each time you visit us. You can send us your comments to the email [email protected]
I need a late checkout
You can communicate directly to our call center to request it. Late departures have an additional cost according to the category reserved and are subject to availability.
What are the measurements of the rooms?
You can check all the details of our rooms here.
Does the hotel accept pets?
For safety and hygiene reasons, the hotel does not accept pets. However, the hotel does accept service dogs and are asked to wear a vest to identify the dog, so other guests will not distract them from their duty.
Emotional support or psychiatric service dogs are only allowed upon presentation of all required forms, and their stay is only allowed in the room, not in public areas, restaurants, or bars.
If I travel in a group, can I have connecting rooms or rooms together?
We recommend you indicate this request when making your reservation. Our team will do everything possible to accommodate your request; however, it is subject to availability.
Where can I find the hotel map?
You can download the hotel map by clicking here.
How much does it cost, and what should I do to get a room upgrade?
Room upgrades can be made directly at the hotel reception, subject to availability, and their cost varies according to the category booked.
