How do I get to the hotel?
When leaving Cancun International Airport, you must take the Cancun-Tulum / Mexico 307 Highway for 39.01 miles and then turn left at the second entrance of the Playacar complex. Along the way, you’ll see multiple signs indicating the right direction. Once inside the Playacar complex, keep straight along the main road and take a right at the first roundabout. Head down this road and you will find the hotel on your right.
Is there a transportation service inside the resort?
It is really important to mention that Sandos Playacar is a large property with guestrooms, restaurants and activity areas distributed throughout the hotel. Golf carts are available for transportation around the resort, and you will find stop rides in different spots of the hotel to pick you up and take you to common areas. In spite of this, we recommend you to be ready for long walks if you do not want to wait for the golf carts.
Does the All Inclusive package include transportation?
Our hotel does have a transportation service; however, this has an additional cost and is made through the Seek N Go agency. Reserve by sending an email to [email protected] or call the following numbers:
From the Americas - Mexico 01 800 907 52 92
From the Americas - USA 1 866 336 40 83
From Europe - Spain +34 971 78 33 02
From Europe - UK +44 20 305 137 68
How can I go to downtown Playa del Carmen from the hotel?
You can request a taxi from your room; the approximate cost is $9.00 USD. We remind you that this service is external to the hotel.
A great option is to request a bike from our Entertainment Staff. We have the bike station behind the stage of the Gran Plaza.This service is available from 8:00 am to 5:00 pm.
If you decide to walk, take your right from the hotel into the Playacar complex. It's a two-mile walk, but you will have a fresh breeze and some small ruins to explore.
How far from the city center is the hotel?
The hotel is located within the Playacar residential complex, just 3 kilometers from downtown Playa del Carmen. You can book your transfer with our Seek & Go team for your convenience, or if you prefer, we have a taxi stand at the door of the hotel.
Where can I find the hotel map?
You can download the hotel map by clicking here.
Is it safe to board taxis?
At the hotel, we have a very secure taxi stand as we check the vehicles at the complex entrance and exit.
Is it safe to leave the hotel?
Yes, it is safe to leave the hotel, both to the city center and to the entertainment and nightlife centers. However, we ask our guests to leave at their own risk. We recommend you come to our Seek & Go office, where you will find completely safe excursions and transfers from the hotel door.
Does Uber exist in Playa del Carmen?
No, Uber service is not provided in Playa del Carmen, nor in the entire state of Quintana Roo.
Car rental
There is a car rental service that can be booked at the drop-off point or in the lobby.